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    Sec 17. Refund

    The Refund function enables merchants to initiate and process refunds for products or services. This process includes verifying the refund amount and confirming the transaction.

    • In the Transaction List page, select Refund to initiate a transaction.

    Refund

    • Enter desired Refund amount. For a $100.00 refund, enter the amount, then click $100.00 Ok.

    After entering the refund amount, the system will request the merchant’s card and PIN.

    The payment app supports various payment methods, including Visa, Mastercard, Union Pay, American Express, JCB and others.

    • PRESENT, INSERT OR SWIPE CARD to make a refund.

    The system will run and display the Account Type page.

    • Select account type by pressing CHEQUE, SAVINGS or CREDIT.
    • After selecting the account type, the system prompts Enter Pin.

    The terminal prompts for a signature or ask if a receipt from the merchant is required. If requested, it will be displayed on the screen.

    To provide a merchant copy of the receipt, select “Print Required”. If a receipt is not needed, select “No Receipt Required”.

    After completing all payment steps, the system will return to the “Transaction List” page.



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